House of Dreams is a unit of Pyjama Company
Although we strive to keep you happy at all times, however, if in case you’re not satisfied with your purchase and want to exchange the product(s), our easy 7 days Exchange Policy will guide you through the process.
Please contact our care team within 7 days of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for exchange and in case of a defective or incorrect product, please send us an image of the item
You may contact us via email at firstname.lastname@example.org or call our customer care at +91 9830022434 from Monday to Saturday, between 10:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 72 working hours, The return of the garment will be the customer’s responsibility and any charges would have to be borne by the customer.However, the sending back of the piece will be our responsibility & the cost will be borne by us. Please ensure that the product you return is unused, unworn and the original tags and packaging are intact.
ITEMS NOT ELIGIBLE FOR EXCHANGE
- Please note that size exchanges will not be possible if the product is purchased during a period of special pricing.
- Accessories (Hairbands & Eyemasks)
- Personalized Items
Replacements will be offered based on the availability of the product. If we don’t have the replacement product, we’ll be happy to offer you another product of the same /higher value.
Once the order is processed, no cancellation request will be entertained.
House of Dreams reserves the right to cancel the order and refund the entire amount back to you.